For which reasons can I return an item?
- All items with warranty (varies depending on product).
- Faulty item due to manufacturing defect, wrongly described, or incorrect item delivered
Our warranty covers from the start date of purchase and any purchased items / products can only be returned for warranty purpose.
Kindly please check the products compatibility / requirement before purchasing. Goods sold are non-refundable or exchangeable.
How do I return an item?
Please email us at [email protected] regarding your return request.
Our team will verify your request based on the refund and exchange policy and reply within 3 working days. Once the policy has been met, you will be contacted for further arrangements.
The product(s) must be returned within 7 days after receiving our confirmation email. Please do not return the product(s) before receiving confirmation from our team.
Your item cannot be returned after 7 calendar days. If exceeded this period, kindly check the warranty status of the item and proceed redeem by contacting the manufacturer directly for further assistance.
Requirements for a valid return:
- Proof of purchase (order number, tax invoice, etc.)
- Reason for return is valid and accepted by Turbomad Sdn Bhd
- Warranty conditions are not violated
- Include original labels, packaging, and receipt in each return package
Warranty is invalid or void if:
- All warranty will be immediately invalidated if unauthorized repairs are made or attempted by unauthorized personnel or the documents have been altered in any way or made illegible or the model or production number on the product has been altered, deleted, removed or made illegible.
- This warranty does not cover accident, misuse, incorrect line voltage, improper installation, transport damage, altered serial number, connection to non-compatible hardware and the like.
- This warranty does not cover customer self-physical damage.
- We shall not be liable for any indirect, special or consequential damage (including without limitation any loss of profits) arising from use of the product purchased or any breach of this warranty.
- Defects caused by abuse or misuse of the product.
- If customer is unable to provide the Proof of Purchase.
How do I track my return status?
You can track return status using the tracking number provided to you sent via email.
How long is the quality evaluation process?
Quality evaluation process may take up to 5 - 7 business days. While for Replacement request, process begins after we have completed evaluating your returned item.
Where to return?
Kindly have your returns shipped to our Returns Mailing Address:
28, Jalan 6/18A,
51200 Kuala Lumpur,
W.P Kuala Lumpur
*Please kindly note that Turbomad Sdn Bhd reserves the right to make change to this policy without prior notice.
"Can I get a refund instead?"
Sorry, but all goods sold cannot be refunded, only exchanged.